Legal

Privacy Policy

How SunShine Mend collects, uses and protects your personal information when you visit our website or use our solar services.

Effective date: 1 October 2026 · Last updated: 12 October 2026

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1. Who we are

This Privacy Policy explains how SunShine Mend (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit sunshinemend.com, contact us, request a site survey or use our solar installation, maintenance and repair services. We are responsible for the personal information described in this policy.

2. Information we collect

We only collect information that we need to respond to you and deliver our services:

Contact details — your name, phone number, email address and the service address you give us.
Enquiry details — the service you are interested in and anything you write in our forms, emails or messages, including photos of your roof, distribution board or inverter display.
Property and energy information — roof type, electricity bills, consumption data, system specifications and measurements taken during surveys and service visits.
Monitoring data — where you give us access, production and fault data from your inverter or monitoring platform.
Website usage data — technical information such as browser type, device, pages visited and approximate region, collected through cookies as described in our Cookie Policy.

3. How we use your information

To answer enquiries and arrange surveys, installations, cleaning, diagnostic and repair visits.
To design systems, prepare quotations, and carry out and document our work.
To register product warranties and handle warranty claims with manufacturers on your behalf.
To provide maintenance plans, monitor system performance and contact you about faults or scheduled visits.
To issue invoices, receive payments and keep accounting records.
To improve our website, services and customer experience.
To meet legal, safety and regulatory obligations.

We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.

4. Legal basis for processing

We process your information because it is necessary to take steps at your request before entering into a contract and to perform that contract; because we have a legitimate interest in running and improving our business in a way that does not override your rights; because we must comply with legal obligations such as tax and safety record-keeping; or, where required, because you have given consent — for example to optional cookies or marketing messages, which you can withdraw at any time.

5. Sharing your information

We share information only where necessary and with appropriate safeguards:

Equipment manufacturers and distributors, to register warranties and process claims.
Utility companies and authorities, where approvals or net-metering applications require it and you have asked us to apply.
Trusted service providers who support our business, such as website hosting, email, form handling, accounting and backup providers, bound by confidentiality obligations.
Professional advisers, insurers, or authorities where required by law or to protect our legal rights.

6. How long we keep information

We keep enquiry information for up to 24 months if you do not become a customer. For customers, we keep project, warranty and service records for the working life of the system and as long as needed for warranty, safety and legal purposes, then delete or anonymise it securely.

7. How we protect information

We use reasonable technical and organisational measures to protect personal information, including secure (HTTPS) connections, access controls, strong passwords, regular backups and limiting access to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we act promptly if we become aware of a breach.

8. Your rights

Subject to applicable law, you may ask us to access the personal information we hold about you, correct inaccurate information, delete information we no longer need, restrict or object to certain processing, withdraw consent, or receive a copy of information you provided in a portable format. To make a request, contact us using the details below. We may need to verify your identity before responding.

9. Children's privacy

Our services are intended for adults responsible for a property or business. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will delete it.

10. Third-party links

Our website may link to third-party websites such as map services or equipment manufacturers. Their privacy practices are their own responsibility, and we recommend reading their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.

12. Contact us

For privacy questions or requests, email contact@sunshinemend.com, call +880 1715-956823 or use our contact page.